EV Charge Solutions and COVID-19
A letter to our customers amid the COVID-19 situation

To our valued customers,

As we continue to monitor and learn more about novel coronavirus (COVID-19), EV Charge Solutions’ top priority is the safety, health, and well-being of our customers and employees alike.

We understand the concern and uncertainty you may be experiencing surrounding the novel coronavirus. We assure you that we are taking significant precautionary measures and adhering to recommendations from public health officials, as well as continuing to maintain our high standards of cleanliness.

As a result of the public health crisis, EV Charge Solutions is operating with some remote staff. You can expect the same high level of service, including live person phone response during normal business hours.

In our efforts to provide you with a superior customer experience, while taking these precautionary steps into account, we wanted to share with you the measures we are taking to ensure the health and safety of you and our team members.

  • Our team members have been instructed to stay home if they are not feeling well or have been in close contact with a sick individual. As an extra precautionary measure to combat the spread of the virus, most of our staff are working remotely from their homes.
  • We are committed to providing you with the same high level of service, including live-person phone response during normal business hours. As some of our staff will be working remotely, please be patient when calling as you may experience added rings while the phone system transfers to an available product specialist.
  • Our warehouse will be staffed with a focus on proper precautions. This includes following the CDC (Centers for Disease Control and Prevention) and stocking our warehouse with EPA-approved and CDC-recommended cleaning products.
  • Inbound product will be sanitized and/or held for the recommended incubation period prior to shipping out to a customer.

In these times of uncertainty, we are all in this together. We are closely monitoring the situation as it evolves and presents its unique challenges. The safety and health of our customers and team members is paramount.

If you have any questions or concerns, please do not hesitate to contact us.

Stay healthy,

Your Friends at EV Charge Solutions